Contact

How Can We Help Today?

Whether you have a question about a massage chair, an adjustable bed, or red light therapy, our team is ready to help. Owned and operated by Keymark Pro.

We typically respond within 24 hours
Reach Us

Choose Your Preferred Channel

Email
support@rechargeloft.com
Within 24 hours
Phone
509-906-3834
Mon-Fri, 9 AM - 5 PM EST
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.

What is your return policy?

We offer 30-Day Returns on eligible items. For full details on the return process and eligibility, please review our Return Policy page or send us a message.

Can I exchange a product for a different model?

If you would like to swap a massage chair, adjustable bed, or red light therapy panel for a different option, contact us within the return window. We will walk you through the exchange process.

How do I choose the right massage chair for my space?

Consider the dimensions of the room where the chair will live, the recline depth, and the massage styles that appeal to you most. Our team can help you compare models so you find the right fit for your home.

What should I know about red light therapy panels before purchasing?

Red light therapy panels vary in size, wavelength output, and mounting options. We recommend reviewing each product's specifications to find one designed to support your personal wellness routine and available space.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

Send a Message

Drop Us a Line

Select a topic...
Massage Chair Question
Adjustable Bed Inquiry
Red Light Therapy Info
Order or Shipping Status
Returns or Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

We aim to answer every inquiry within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected by industry-standard encryption at every step.

Thoughtful Guidance

Our team helps you find the right massage chair, adjustable bed, or therapy panel for your space.

30-Day Returns

Not the perfect fit? Our return policy gives you 30 days to make things right, backed by our Return Policy.